Support and FAQ
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Frequently asked questions
When does Artilleros come out?
We are preparing the launch on iPhone and iPad. Pre-register and we will let you know on launch day.
Will it come to Android?
We are considering it. If you want to play on Android, select it when you pre-register: it helps us decide.
Is it free?
Yes. The game is free to play, with optional cosmetic-only purchases and optional rewarded ads.
Do purchases give an advantage?
No. No purchase improves damage, health, aim or any other stat. Tanks unlock by playing.
How do I remove ads?
Ads are always optional: they only appear if you choose to watch one for a reward. There is also a one-time purchase that removes them.
I got a new iPhone. How do I get my purchases back?
Sign in with the same Apple Account, open the in-game shop and tap “Restore Purchases”. One-time purchases (like removing ads) are restored. Gems and other consumables that were spent cannot be restored.
How do I request a refund?
Payments are handled by Apple. You can request a refund at reportaproblem.apple.com. We never have access to your payment details.
Is my progress saved?
Your progress is saved on your device and, if iCloud is on, in your own iCloud account. If you delete the app without a backup, you may lose it.
Is there online play?
Online play with Game Center and clans are in development. Today you can play against the CPU and with 2 players on the same device.
Can I play without internet?
Yes. Versus CPU and 2 players on one device work offline.
Is it suitable for kids?
The age rating is assigned on the App Store. We recommend turning on Ask to Buy and Screen Time restrictions on children's devices.
How do I delete my data?
Email privacidad@tikabustudio.com. We will tell you what data exists and delete it. Data on your device is removed when you delete the app; iCloud data can be managed in Settings > [your name] > iCloud.
Contact support
Email soporte@tikabustudio.com with your iPhone or iPad model, your iOS/iPadOS version and what you were doing when the problem happened. A screenshot helps. We usually reply within 2-3 business days.
How to report a bug
- Device model and iOS/iPadOS version.
- Game version (shown in the game's Settings).
- What happened and what you expected.
- Steps to reproduce it, if you know them.
- A screenshot or screen recording.